The power of a verbal thank you is purposeful in both positive and negative communications. It is important to understand the benefit of showing gratitude in both situations. In a negative and conflict situation, a simple thank you will shut down the conflict and give the parties time to cognitively process the situation, information and formulate a response that creates value, growth and opportunity. In a positive situation, a thank you creates goodwill. In both situations the value of genuinely expressing appreciation offers all parties involved an opportunity to support a culture of acceptance, trust, communications, and development. It requires only you to initiate the positive experience and ultimately provides lasting and positive relations and work cultures.
When someone has said something you do not agree with, has verbally said hurtful words, stated words of anger or frustration
- Thank you for sharing that with me.
- I appreciate you providing me feedback.
- Thank you, I will take your input/advice into consideration.
When someone has done you a favor
- That’s very kind of you.
- You made my day!
- You’re awesome!
Thanking someone casually
- Thank you.
- Thanks!
- Thanks so much.
- Thanks a million.
- Cheers
Thanking someone for something specific
- Thank you for your guidance.
- Thank you for explaining this to me.
- Thank you for stopping by.
When someone has helped you achieve an important goal
- I couldn’t have done it without you.
- I really want to thank you for your help.
- I really appreciate everything you’ve done.
When someone does something unexpected for you
- I don’t know what to say!
- Oh, you shouldn’t have!
- How thoughtful of you!
When someone has helped you through tough times
- I’m really grateful for your help.
- This means a lot to me.
- Thanks for having my back.
Thanking someone formally
- Thank you for contacting me.
- Thank you for your prompt reply.
- I appreciate your feedback.
- I’m grateful for your feedback
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