Customer Strategy Archives - Page 3 of 3 - Harris Whitesell Consulting, LLC

Influencer marketing is among the most popular methods of growing a business through the social media platform. Influencers have the eyes and ears of hundreds of thousands (and in some cases, millions) of individuals. Their status, reach and willingness to work with businesses makes them a perfect asset for marketing. Some companies have yet to […]

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Sep 12 2019

ABC’s of Cognitive Leadership Model

Assessment, Change & Transitions, Customer Strategy, Employee Engagement, Executive Coaching, Executive Development, Leadership Development, Organizational Development, Professional Development, Speaking, Workshops / By Harris Whitesell Consulting

“Humans are, first and foremost, thinking beings, capable of organizing their behavior and modifying it according to circumstances.” Bandura, 1969 Leaders who have higher cognition act from an authentic sense of purpose and clarity. Cognitive leaders have higher levels of influence, are more effective, and create positive lasting change, value and culture, growth, and

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Harris Whitesell Consulting, Forbes Coach

Aug 30 2019

Forbes Coaching Council Expert Panel: The Future Of LinkedIn: 14 Experts Predict The Platform’s Next Big Feature

Customer Strategy, Employee Engagement, Executive Coaching, Leadership Development, Professional Development, Speaking / By Harris Whitesell Consulting

Since its launch in 2003, LinkedIn has become the world’s largest professional networking platform. It’s a powerful tool for both businesses and professionals to market themselves and develop connections. Even if you’re currently on top of today’s LinkedIn trends, they’re likely to change as the site continues to grow, and job seekers will need to

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Jul 27 2019

HOW THE WORDS “THANK YOU” HELP BUILD A POSITIVE WORK CULTURE

Change & Transitions, Customer Strategy, Employee Engagement, Executive Development, Leadership Development, Organizational Development, Professional Development, Speaking / By Harris Whitesell Consulting

The power of a verbal thank you is purposeful in both positive and negative communications. It is important to understand the benefit of showing gratitude in both situations. In a negative and conflict situation, a simple thank you will shut down the conflict and give the parties time to cognitively process the situation, information and

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Jun 3 2019

Improving Company and Community Resiliency – Ready Rating – Resources for Safety and Disaster Readiness

Change & Transitions, Customer Strategy, Executive Development, Leadership Development, Organizational Development / By Harris Whitesell Consulting

When was the last time your organization reviewed its processes for safety and disaster readiness? Or, a better question is – Are you ready? Leaders know safety and disaster readiness should be a top priority for all organizations in order to safeguard employees and mitigate risks to business operations. Not all companies have dedicated resources

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May 30 2019

Harris Whitesell Consulting’s Managing Partners to speak at 2019 Key 5 Conference in Raleigh, North Carolina

Customer Strategy, Employee Engagement, Executive Coaching, Executive Development, Leadership Development, Organizational Development, Professional Development, Succession Management / By Harris Whitesell Consulting

Harris Whitesell Consulting’s Managing Partners, Lori Harris and Lynn Whitesell, will be two of the dozen speakers at the 2019, 3rd Annual Key 5 Conference in Raleigh, North Carolina. Lori Harris will be speaking on Cognitive Leadership – Legacy of Authentic Leadership. Leaving a legacy is about a life lived well. So much so that

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May 17 2019

The Art of Apology and Increasing Customer Loyalty

Customer Strategy / By Lori Harris

Authentic leaders know that to fail is merely a situation where their teams have the ability to choose to create value, growth and opportunity. Leaders also know that in order to sustain customer loyalty is merely the ability to avoid the pitfalls of failure and minimize service failures. Most importantly, leaders truly understand this is

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