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Customer Service Harris Whitesell Consulting Forbes

10 Ways To Turn Mediocre Customer Service Into A Five-Star Experience

One of the most challenging aspects of doing business for companies to get right is customer service. Customers can be a demanding lot, and no one-size-fits-all solution can be applied in every situation. Customer relationship management systems offer businesses a way to develop and nurture individual relationships, but if a company doesn’t understand how to […]

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Forbes Harris Whitesell Consulting Lori Harris Customer Value

13 Simple Actions That Make Customers Feel Valued

In business, building a loyal customer base that you can tap into for promotional purposes and growth is a remarkable achievement. To retain their loyalty, brands need to make customers feel valued and catered to in a personal and personalized way. This is why so many companies have instituted loyalty programs to reward their customers.

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Harris Whitesell Consulting Forbes Customer Retention

16 Smart Ways To Boost Customer Retention For A New Business

Every business needs customers in order to grow. While acquiring new customers is important, it is just as critical to retain your existing customers as it is to look for that next sale. That’s why making and executing a customer retention plan is essential to an entrepreneur’s success with a new company. Click to read

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Harris Whitesell Consulting Forbes Marketing Assessment

10 Smart Ways To Assess An Underperforming Product Or Service

Sometimes, no matter how much a business promotes a product or service, it just won’t sell. At a certain point, the best option for the company may be to cut its losses and invest in the development of a new offering. In other cases, a few changes could make the product or service more valuable

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Harris Whitesell Consulting Customer Service

How To Treat Your Customers Like Humans: 13 Tips For Startups

In the realm of startups, it’s commonplace to see clients as numbers and not individuals. For some companies, this is to their benefit. However, for the vast majority, it can be massively detrimental to the company’s prospects and how it does business. If any of those customers were to realize that they’re seen as numbers

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13 Reasons A Strong Personal Brand Can Help Grow Your Business

Consumers like to know the people behind the businesses they patronize. They want to understand a company’s values and how it operates so that they know whether or not they can trust that company. As a leader, building up your personal brand is a great way to let your target customers connect with you and

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Harris Whitesell Consulting Governance Standards Status Quo

Innovate Or Stay The Course? 15 Signs You Should Stick To The Status Quo

Innovation is vital to a company’s growth, but it doesn’t come without risk. There are certain times where taking that risk is warranted, but in other cases, sticking with standard is the best path of action. As an entrepreneur, you’ll need to make some difficult calls, including when it’s best to hold back rather than

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Harris Whitesell Consulting Competitive Advantage

13 Mistakes Business Owners Make When Trying To Differentiate Their Company

Standing out from the crowd is essential when competing in the business world. However, when trying to differentiate their company, entrepreneurs can sometimes make serious mistakes if they don’t have a clear strategy in place. In trying to make their business or service offerings stand out—especially in a saturated market—leaders can sometimes create the opposite

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News Release: Maximizing Talent Management and Communication Intelligence

Maximizing Talent Management and Communication Intelligence Wilmington, NC: Harris Whitesell Consulting, LLC has partnered with The Forte Institute, LLC to offer communication style assessments and performance coaching. Both managing partners have become certified Forte Senior Performance Consultants with The Forte Institute, LLC. Forté Founder/Chairman “Hoop” Morgan said “Forté is indeed fortunate to partner with Harris

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Agile Organizations: Seven Steps For Excellence

“Everything has changed, except our way of thinking.”-Albert Einstein In a utopian state, organizations are able to accelerate, optimize and maximize each employee’s experience. They assess each employee’s individual aptitudes, preferences, personality, talents and competencies. They hire and assign each employee to a job that is perfectly suited to them. They have each employee make

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15 Essential Tips And Tricks For The Modern Salesperson

Like anything else, the best sales tactics are bound to change over time. What worked yesterday doesn’t necessarily work today, and the present “best practices” may be ineffective a year or two from now. Salespeople must continually keep up with the changing trends and learn how to adapt to the modern consumer. To help you

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The Art Of Great Networking

Networking has a bad reputation and is often abused for social activity. However, great networkers know the value and importance of the necessary and professional skills that make great networking a powerful strategy for building brands, developing strong partnerships, strengthening brand equity and credibility and increasing profitability for their companies. Click to read about what

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