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Customer Service Harris Whitesell Consulting Forbes

10 Ways To Turn Mediocre Customer Service Into A Five-Star Experience

Assessment, Communication, Customer Strategy, Goal Setting, Management, Marketing, Sales, Strategy / By

One of the most challenging aspects of doing business for companies to get right is customer service. Customers can be a demanding lot, and no one-size-fits-all solution can be applied in every situation. Customer relationship management systems offer businesses a way to develop and nurture individual relationships, but if a company doesn’t understand how to […]

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Forbes Harris Whitesell Consulting Unconscious Bias Diversity Equity Inclusion DEI

11 Steps To Reduce Unconscious Bias In Hiring Processes

Change & Transitions, Coaching, Communication, Crisis Management, Culture, Diversity & Inclusion, Diversity Equity Inclusion DEI, Employee Engagement, Goal Setting, Inclusion, Leadership Development, Management, Organizational Development, Strategy / By

Unconscious bias isn’t something a business can eradicate overnight by passing a mandate. Even after outlining the steps that should be taken to improve the hiring process and uncover more diverse talent, implicit bias on the part of recruiters, human resources professionals and managers may derail those efforts, preventing the company from finding the best

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Small Business University Small Business Expo Harris Whitesell Consulting Lori Harris Webinar The Effective and Successful Leader

30-Minute Webinar: The Effective and Successful Business Leader

Coaching, Executive Coaching, Leadership Coach, Leadership Development, Management, Organizational Development, Professional Development, Speaking, Workshops / By

Do you know what it takes to be an effective and successful business leader? Leaders who have higher cognition act from an authentic sense of clarity, purpose and intention. Effective leaders who have higher levels of influence accelerate value, optimize technology, and maximize excellence in leadership, creating value, growth and opportunity (VGO) – for them,

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Cassian Films Harris Whitesell Consulting Zoom Video Quality

Get More Leads With Better Zoom Video Quality | Cassian Films

Brand, Business Coach, Communication, Employee Engagement, Executive Coaching, Leadership Coach, Leadership Development, Management, Marketing, Professional Development, Speaking, Talent Management, Workshops / By

Are you concerned about the quality of your video signal? Are you in meetings with executive level professionals? Do you want to understand the proper equipment for better Zoom Video quality? Do you understand how to simplify lighting and composition? and lastly…Do you understand why better quality Zoom Video will get you better leads? Take your

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Harris Whitesell Consulting Forbes Employee Meetings

15 Safe Ways To Have Fewer Mandatory Employee Meetings

Culture, Management, Organizational Development / By

The goal of any team meeting is to share information, have valuable discussions and get everyone on the same page. However, surveys consistently show that employees feel meetings waste too much time that could be spent on more productive efforts. Company leaders can combat this problem by prioritizing efficiency in any necessary meetings and eliminating

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Harris Whitesell Consulting Decision Making Forbes

11 Core Things That Business Leaders Should Not Change During A Crisis

Change & Transitions, Communication, Executive Coaching, Leadership Development, Management / By

In business, a crisis that arises without warning will often force leaders to decide how to move forward with unclear or incomplete information. When you’re under pressure to make a decision quickly in response to a dire situation, you might wonder if it would help to alter certain aspects of the organization in response. When

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Harris Whitesell Consulting Forbes Crisis Management Leadership

14 Ways To Build A Solid Crisis Management Strategy

Change & Transitions, Crisis Management, Culture, Executive Development, Leadership Development, Management, Speaking, Strategy, Teamwork, Workshops / By

In business, a crisis lurking right around the corner could hit without warning at any time. Because such events are, by definition, unexpected—often impossible to imagine, much less predict—leaders need to develop solid strategies for quickly responding to any crisis that might arise to ensure that their businesses can survive and continue to thrive. Crises

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Harris Whitesell Consulting Networking

Want To Make Valuable Connections? 14 Common Virtual Networking Mistakes To Avoid

Brand, Communication, Culture, Employee Engagement, Executive Coaching, Executive Development, Leadership Development, Management, Speaking, Strategy, Time Managment, Workshops / By

Networking today looks a lot different than it did a year ago. In the Covid-19 era, large conferences and indoor gatherings are off-limits for the foreseeable future, and there aren’t as many opportunities to meet new contacts in person. However, that doesn’t mean you can’t still network. There are countless opportunities to meet people virtually,

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Harris Whitesell Consulting Forbes Remote Meetings Leadership

13 Tips For Running A Successful Remote Meeting

Agile, Communication, Culture, Diversity & Inclusion, Employee Engagement, Leadership Development, Management, Organizational Development, Speaking, Strategy, Teamwork, Workshops / By

Remote meetings have long been a popular option for nationwide or global organizations with participants all over the world. These virtual conferences have become the norm in the wake of Covid-19, with many offices shutting down or limiting their in-person capacity. While remote meetings have the obvious benefit of allowing people to connect from anywhere,

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Harris Whitesell Consulting Common Mistakes Leadership Executive Business

16 Common Mistakes Even Seasoned Business Leaders Still Make

Assessment, Communication, Culture, Executive Coaching, Executive Development, Goal Setting, Leadership Development, Management, Organizational Development, Professional Development, Speaking, Workshops / By

As a person and as a professional, you should always be learning and growing. Just because you’ve held a position for a long time doesn’t mean you know everything there is to know. In fact, if you don’t adapt to new trends and information, you may be more prone to mistakes. Members of Forbes Coaches

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Harris Whitesell Consulting Franchising Leadership Entreprenuership

Want To Become A Franchise? 15 Important Things To Consider First

Business Coach, Communication, Culture, Entreprenuer, Goal Setting, Management, Marketing, Organizational Development, Speaking, Strategy, Workshops / By

When your business is successful and growing, the idea of franchising can be incredibly enticing. After all, it’s an easy way to expand your company’s presence while leveraging the passion and drive of aspiring entrepreneurs who want to manage their own location. However, it’s important to think through this decision and determine whether becoming a

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Harris Whitesell Consulting Working Remotely Covid 19

12 Practical Ways Remote Workers Can Maintain A Healthy Lifestyle

Agile, Change & Transitions, Communication, Culture, Employee Engagement, Management, Speaking, Strategy, Workshops / By

While working from home is a great fit for many people, it comes with its own set of challenges. Remote workers are usually operating from their own desks at home. Meetings and conferences take place there, and they don’t have a break room to retreat to during their downtime. With fewer distractions, it can become

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