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Customer Service Harris Whitesell Consulting Forbes

10 Ways To Turn Mediocre Customer Service Into A Five-Star Experience

Assessment, Communication, Customer Strategy, Goal Setting, Management, Marketing, Sales, Strategy / By

One of the most challenging aspects of doing business for companies to get right is customer service. Customers can be a demanding lot, and no one-size-fits-all solution can be applied in every situation. Customer relationship management systems offer businesses a way to develop and nurture individual relationships, but if a company doesn’t understand how to […]

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Harris Whitesell Consulting Forbes Busy

Too Many Projects? 14 Clear Signs Of Overload And How To Dial Back

Agile, Assessment, Business Coach, Communication, Culture, Employee Engagement, Executive Coaching / By

Being busy is typically associated with success, and in most cases, there is a strong correlation. However, taking on too much at once can actually have the opposite effect. “Busy-ness” can leave you feeling so overwhelmed that you’re unable to finish everything you’ve started. If you find yourself in this situation, you’ll need to dial

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MedWeek2020 Harris Whitesell Consulting

Cape Fear Region Minority Enterprise Development (MED) Week

Agile, Assessment, Change & Transitions, Communication, Culture, Diversity & Inclusion, Employee Engagement, Executive Coaching, Executive Development, Leadership Development, Organizational Development, Professional Development, Speaking, Strategy, Talent Management, Workshops / By

Harris Whitesell Consulting, LLC, is honored to engage and offer workshops for the 2020 Cape Fear Region Minority Enterprise Development (MED) Week presented by UNCW’s Center for Innovation and Entrepreneurship in partnership with UNCW’s Office of Institutional Diversity and Inclusion. MED Week recognizes the achievements of local minority entrepreneurs, provides opportunities for networking, and presents

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Harris Whitesell Consulting Common Mistakes Leadership Executive Business

16 Common Mistakes Even Seasoned Business Leaders Still Make

Assessment, Communication, Culture, Executive Coaching, Executive Development, Goal Setting, Leadership Development, Management, Organizational Development, Professional Development, Speaking, Workshops / By

As a person and as a professional, you should always be learning and growing. Just because you’ve held a position for a long time doesn’t mean you know everything there is to know. In fact, if you don’t adapt to new trends and information, you may be more prone to mistakes. Members of Forbes Coaches

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Harris Whitesell Consulting UNCW Swain Cetner Excellence In Leadership

Re-Shaping Our Business, Re-Defining Our Leadership

Agile, Assessment, Business Coach, Communication, Employee Engagement, Executive Coaching, Executive Development, Leadership Development, Speaking, Workshops / By

As published in the June 1, 2020, Greater Wilmington Business Journal Insight – This Insights article was contributed by Richard J. Walsh, Director, UNCW’s Swain Center for Executive Education & Economic Development These last several months have been a time of change and innovation both for UNCW’s Cameron School of Business, as well as for

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Harris Whitesell Consulting Leadership Influence Forbes

16 Ways Professionals Can Earn More Influence In Their Field

Agile, Assessment, Business Coach, Executive Coaching, Executive Development, Leadership Development, Management, Professional Development, Speaking, Workshops / By

As a professional within a particular field, your influence can make or break your opportunities. Within many industries, success comes from being top of mind for your customers and your colleagues. But it’s not always so easy to gain the attention and respect of your peers. But in such an interconnected industry space, talk of

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Harris Whitesell Consulting Leadership Effectiveness Survey

Do you ever wonder: How effective is your leadership? Are your behaviors aligned for success?

Assessment, Executive Coaching, Executive Development, Leadership Development, Speaking, Workshops / By

Disruption and innovation is changing the leadership landscape as we knew it. And leadership in these unprecedented times are pushing leaders to further develop their self-awareness, emotional and communication intelligence, and re-design their visions and strategies to drive employee engagement, performance, and stakeholder satisfaction. At Harris Whitesell Consulting, LLC. we feel compelled to help our

Do you ever wonder: How effective is your leadership? Are your behaviors aligned for success? Read More »

Harris Whitesell Consulting Culture

Conscious Culture: Insights For Customizing Your Company Culture

Agile, Assessment, Change & Transitions, Communication, Culture, Executive Coaching, Executive Development, Goal Setting, Inclusion, Leadership Development, Management, Organizational Development, Professional Development, Speaking, Strategy, Succession Management, Talent Management, Teamwork, Workshops / By

Consciously creating and maintaining culture in organizations is simply complex. Culture is defined by the way people in the organization behave, what they believe and think, and what they say. It’s the realistic, silent code of conduct that plays out each day. Culture sets the foundation for the scope of what the organization does: vision,

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Harris Whitesell Consulting Confidence

14 Effective Ways To Boost Your Confidence At Work

Assessment, Change & Transitions, Communication, Culture, Executive Coaching, Executive Development, Leadership Development, Management, Professional Development, Sales, Speaking, Strategy, Talent Management, Teamwork, Workshops / By

Most of us have experienced a hit to our self-confidence at some point. Low self-esteem can come up for various personal and professional reasons, but regardless of origin, it can really take a toll on you in the workplace. Fortunately, just because you’re feeling less than stellar right now doesn’t mean you’ll always feel this

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Harris Whitesell Consulting Forbes Communications Value

Six Communication Insights For Creating Value In Times Of Disruption

Assessment, Change & Transitions, Communication, Culture, Executive Coaching, Executive Development, Inclusion, Leadership Development, Management, Organizational Development, Speaking, Strategy, Teamwork, Workshops / By

Change and transition are constant and infinite. When our social norms are negatively impacted, we tend to initially react with fear and a mindset of scarcity to the situation and circumstances rather than be proactive and challenge our beliefs and thoughts to take ourselves through a cognitive and abundant process for positive and lasting results.

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Harris Whitesell Consulting Diversity Inclusion Hiring Ethics

15 Steps You Can Take To Fight Unconscious Bias In Your Hiring Process

Assessment, Culture, Employee Engagement, Inclusion, Professional Development, Speaking, Strategy, Talent Management, Workshops / By

Everyone has beliefs and experiences that shape the way they view the world. No matter how objective we try to be, our deeply-ingrained, unconscious biases can leak into our work—especially when it comes to hiring. It can be difficult to acknowledge and turn off these biases, but in order to ensure a fair hiring process,

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Harris Whitesell Consulting Remote Work Leadership

Leading and Working Remotely: Ways to Boost Clarity, Trust, Productivity and Moral

Agile, Assessment, Change & Transitions, Culture, Employee Engagement, Inclusion, Leadership Development, Organizational Development, Speaking, Strategy, Teamwork, Workshops / By

When embraced and done intentionally and correctly, remote service, activity, and work can establish new norms that create value, and can absolutely be a catalyst for success offering the organization and its people clarity, trust, productive dialogue and conversations, coaching, engagement, productivity, flexibility, satisfaction, and high moral. When done reactively and with resistance, it will

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